Introduction

Promosvert (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit or use our website.

Please read this Privacy Policy carefully so you understand how we handle your information. By accessing or using our website, you agree to the terms described in this policy. If you do not agree with our practices, please do not use our website. This Privacy Policy may be updated from time to time, and any changes will be posted on this page.

Children Under the Age of 13

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use this website, submit personal information, register an account, make a purchase, or use any interactive features.

If we discover that we have collected personal information from a child under 13 without verified parental consent, we will delete that information. If you believe we may have collected information from or about a child under 13, please contact us at [email protected].

California residents under 18 may have additional rights regarding the collection and use of their personal information. Please see the “Your State Privacy Rights” section below for more information.

Information We Collect About You

We may collect several types of information from and about users of our website, including:

• Personal information such as your name, mailing address, email address, phone number, or other information that can identify or contact you.
• Information that does not directly identify you, such as age range, preferences, or general demographic details.
• Information needed to process orders, such as billing address, shipping address, payment details, and transaction information.
• Information about gift recipients when needed to complete a gift purchase.
• Information about your internet connection, device, browser, IP address, and how you interact with our website.

How We Collect Information

We collect information in the following ways:

• Directly from you when you provide it to us.
• Automatically as you browse and interact with our website.
• From third parties, such as service providers, business partners, or advertising partners.

Information You Provide to Us

The information you provide may include:

• Details submitted through forms on our website.
• Information provided when creating an account, placing an order, entering a promotion, or contacting customer support.
• Records of your correspondence with us, including email communications.
• Responses to surveys or research requests.
• Transaction details related to purchases and order fulfillment.
• Search queries made on our website.

Information Collected Automatically

When you visit our website, we may automatically collect information about your browsing behavior, device, and usage patterns, including:

• Pages you visit, links you click, and features you use.
• Traffic data, logs, and other communication data.
• IP address, browser type, operating system, and device information.
• Information collected through cookies, tracking pixels, web beacons, and similar technologies.

This information helps us improve our website, personalize your experience, understand customer behavior, and make our services more useful.

Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality and user experience.

Cookies are small files stored on your device. You can choose to disable cookies through your browser settings, but some parts of our website may not work properly if cookies are turned off.

Web beacons and pixels are small electronic files that help us understand how users interact with our website and emails, such as whether an email was opened or a page was visited.

Other tracking technologies may be used to remember your preferences, improve performance, analyze usage, and support advertising or marketing activities.

How We Use Your Information

We may use the information we collect to:

• Present our website and its content to you.
• Process and fulfill orders.
• Provide products, services, and customer support.
• Respond to your questions, requests, or inquiries.
• Manage accounts, billing, shipping, and payment processing.
• Notify you about website updates, product changes, offers, or service information.
• Improve our website, products, marketing, and customer experience.
• Personalize your shopping or browsing experience.
• Send promotional emails or marketing messages, where permitted.
• Protect our website, customers, and business from fraud or security risks.
• Comply with legal obligations.
• Support business transfers, mergers, restructuring, or similar transactions if applicable.
• Fulfill any other purpose for which you provide your information.

You may opt out of marketing communications at any time by contacting us at [email protected] or by following the unsubscribe instructions included in our emails.

Disclosure of Your Information

We may share non-identifying or aggregated information without restriction.

We may share personal information in the following situations:

• With our subsidiaries, affiliates, service providers, contractors, and business partners.
• With third parties who help us operate our website, process payments, fulfill orders, deliver products, provide customer support, or conduct marketing.
• With advertising and analytics partners, where permitted by law.
• To complete the purpose for which you provided the information.
• With your consent.
• To comply with legal requirements, court orders, government requests, or regulatory obligations.
• To enforce our terms, agreements, billing rights, or policies.
• To protect the rights, property, safety, and security of Promosvert, our customers, or others.
• In connection with a business transaction such as a merger, sale, transfer, restructuring, or acquisition.

Choices About How We Use Your Information

You have choices regarding how your information is used.

You may set your browser to refuse cookies or alert you when cookies are being used. Please note that disabling cookies may affect website functionality.

If you do not want us to share your personal information with unaffiliated third parties for promotional purposes, you may opt out by contacting us at [email protected].

If you do not want to receive promotional emails from Promosvert, you may unsubscribe through the link in our emails or contact us at [email protected].

Please note that even if you opt out of promotional messages, we may still send you non-promotional communications related to purchases, account activity, customer service, policy updates, or other business matters.

Accessing and Correcting Your Information

You may review, update, or correct certain personal information by logging into your account, if available.

You may also contact us at [email protected] to request access, correction, or deletion of your personal information, subject to applicable laws and verification requirements.

Please note that we may retain certain information when required for legal, security, recordkeeping, transaction, or business purposes.

Your State Privacy Rights

Residents of certain U.S. states, including California, Colorado, Virginia, Utah, and Nevada, may have additional privacy rights under applicable laws.

Depending on your state, these rights may include the right to:

• Confirm whether we process your personal information.
• Access personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a copy of your personal information.
• Opt out of targeted advertising.
• Opt out of certain personal information sales or sharing.
• Opt out of certain profiling activities.

To exercise your privacy rights, please contact us at [email protected].

Nevada Privacy Rights

Nevada residents may have the right to opt out of certain sales of personal information. To submit a request, please email us at [email protected].

California Privacy Rights

California residents may have additional rights regarding access, deletion, correction, and certain disclosures of personal information. To exercise these rights, please contact us at [email protected].

Colorado, Virginia, and Utah Privacy Rights

Residents of Colorado, Virginia, and Utah may have rights to access, delete, correct, or receive a copy of certain personal information, as well as opt out of targeted advertising, sales, or certain profiling activities.

To exercise these rights, please email us at [email protected].

Rights of UK and European Union Residents

If you are located in the United Kingdom or European Union, you may have additional rights under applicable data protection laws.

These may include:

• The right to access your personal data.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data under certain conditions.
• The right to request restriction of processing.
• The right to object to certain processing activities.
• The right to request data portability.
• The right to withdraw consent where processing is based on consent.

We may collect and process your personal information to fulfill orders, provide services, operate our website, communicate with you, comply with legal obligations, and support our legitimate business interests.

To exercise your UK or EU privacy rights, please contact us at:

Email: [email protected]
Address: RM 517, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong

Data Security

We use reasonable security measures designed to protect your personal information from accidental loss, unauthorized access, misuse, alteration, or disclosure.

If payment information is collected, it may be protected using encryption and secure payment processing technologies.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security. Any information you submit through our website is provided at your own risk.

You are responsible for keeping your account login details and password confidential.

Marketing Communications and Sharing

You may ask us not to use your contact information for marketing purposes by contacting us at [email protected].

If you receive promotional emails from us, you may opt out using the unsubscribe instructions included in the email. If SMS marketing is offered, you may opt out by following the instructions in the message.

Please note that we may still send you important transactional or service-related messages, such as order confirmations, shipping updates, customer service responses, or policy notices.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. If we make significant changes to how we handle personal information, we may notify you by email or through a notice on our website.

You are responsible for ensuring that we have an active and current email address for you and for reviewing this Privacy Policy periodically.

Contact Information

For questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Promosvert
Email: [email protected]
Address: RM 517, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong